Refund policy

Return & Refund Policy

We accept returns of eligible unopened and unused products within 30 days of delivery.

To be eligible for a return, products must be unopened, unused, and in their original packaging. For health and safety reasons, opened or used nutritional supplements and other consumable products are not eligible for return.

If your order arrives damaged, defective, or incorrect, contact us as soon as possible after delivery so we can review the issue and provide an appropriate resolution.

To request a return, contact THE 365 customer support with your order number and the reason for your request. Returns must be authorized before being sent back.

Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Processing times may vary depending on your financial institution.

Original shipping charges are non-refundable unless the return is the result of an error by THE 365 or the product arrived damaged or defective.

Customers are responsible for return shipping costs unless the return results from an incorrect, damaged, or defective shipment.

Orders may only be canceled before they have entered fulfillment. Once an order has been processed or shipped, it cannot be canceled and must follow the applicable return process.

Individual results from nutritional supplements may vary. Dissatisfaction with results after opening or using a product does not make the product eligible for return.

Nothing in this policy limits any rights you may have under applicable law.