Shipping policy

Shipping Policy

Orders are processed and shipped as quickly as possible after payment has been successfully received.

Processing Time
Please allow approximately 1–3 business days for order processing before shipment. Processing times may be longer during holidays, promotions, product launches, or periods of unusually high order volume.

Shipping Time
Estimated delivery times are provided at checkout and begin after an order has been processed and transferred to the shipping carrier. Delivery dates are estimates and are not guaranteed.

Shipping Rates
Available shipping methods and applicable shipping charges are calculated and displayed at checkout before payment is completed.

Tracking
When tracking information is available, customers will receive a shipping confirmation containing tracking details after the order has been fulfilled.

Incorrect Addresses
Customers are responsible for providing a complete and accurate shipping address. THE 365 is not responsible for delays or delivery problems resulting from incorrect or incomplete information provided at checkout.

Lost, Damaged, or Incorrect Orders
If your order arrives damaged, contains an incorrect item, or appears to have been lost in transit, contact THE 365 customer support with your order number and relevant details so the issue can be reviewed.

Delivery Delays
Carrier delays, weather conditions, natural disasters, and other circumstances outside our control may affect delivery times.

At this time, available shipping destinations will be displayed during checkout. If a destination is unavailable at checkout, we are unable to ship to that location.